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Shopping process

Online shopping process of Swan official direct sales network:

The first step: purchase

Browse/search for the goods you need, click "Add to shopping cart".

Step 2: Add to shopping cart

After you put it in the shopping cart, if you want to buy other products of interest, click "Continue Shopping" in the shopping cart or enter other pages and search for products to continue buying.

Step 3: Login/register

If you have not registered on the official direct sales website of Swan, please click on the new user registration page. It only takes a few seconds to fill in the basic registration information, complete the registration, and log in.

Step 4: Fill in detailed receiving information

Please fill in your delivery address, Email, telephone, zip code and other information in detail and accurately.

Step 5: Choose a payment method

Choose one of the payment methods: online banking or online payment, Alipay.

Click the "Submit Order" button to check the information. If there is no problem, click the "Confirm Submit" button.

Step 6: Generate an order

Please remember the order number for inquiries.

Step 7: The customer service staff of Swan official direct sales network verifies the order

If there are special circumstances, the customer service staff of Swan official direct sales network will call you to verify the order, verify the product, and confirm your receipt information.

Step 8: Shipment

After the customer service personnel verify the order, it can be shipped within 48 hours.

Step 9: Accept the product and evaluate the product

After you receive the goods, please carefully check the type, quantity, specifications and corresponding gifts of the goods you ordered. After passing the goods, please sign the delivery note. If you are not satisfied with our service, please do not open or damage the goods and outer packaging, and you are welcome to call our customer service hotline to put forward your comments and suggestions to help us improve the quality of service.

Note: For cash on delivery orders, if you are not satisfied with our services and products, you can refuse to sign on the spot without incurring any fees!